Customer Service Survey

Fox Pools & Spas | 780 West Main Street, Hendersonville, TN 37075 | (615) 824-1431 | Fax: (615) 822-3521
E-mail Us at: david@foxpoolsandspas.com

How Great is Our Service?

Our Service Technicians receive bonus compensation based on your reply.
Your true and honest answers are greatly appreciated.


Was it easy for you to schedule your service call through our service department?	5 4 3 2 1

If you left a message on voicemail, was your call returned promptly (within 24 hours)?	5 4 3 2 1

Did the service technician arrive on time for your scheduled service?	5 4 3 2 1 I was not home.

Was the technician's attitude and appearance professional?	5 4 3 2 1 I was not home.

Was the requested service handled to your satisfaction?	5 4 3 2 1

Did the service technician provide additional services that were above the call of duty?	5 4 3 2 1

How would you rate our service department to other service companies, i.e lawn service, Cable TV, pest control, appliance repair, etc.?	5 4 3 2 1

Would you refer your friends, neighbors, relatives or co-workers?	5 4 3 2 1

Please explain any responses rated 1 or 2 so we may address service problems directly.


Please provide any additional comments about your service experience that were not addressed in this survey.


Customer Name: *
Your e-mail: *
Technician Name(s): *

Rate your service experience on a scale of 1 to 5.

5 = Outstanding 4 = Good 3 = Fair 2 = Poor 1 = Very Poor.